Shipping & Returns

Lesstor Lifetime Warranty

All parts are warranted against defects for wear and tear when used under normal conditions.

We know you’ll love our storage racks! We stand behind them with a 30 Day Money Back Guarantee. If for any reason you’re not satisfied with your purchase, return it and we’ll refund the purchase price of the items(s). Return shipping charges and restocking fees may apply.

What is your Return and Exchange Policy?

If you’re not satisfied with your order, return it within 30 days for a refund of the purchase price, minus any fees. To set up your return, email [email protected]. Please include your order number and indicate what item(s) you want to return and why.

We can provide you with a return shipping label for a flat-rate price (to be deducted from your refund), or you can return the item at your cost.

Once we receive your item/s and confirm they meet the Conditions for Return, we’ll credit your return to your original payment method.

Shipping costs paid by you are non-refundable.

Conditions for Return:

  • Products must be in original, unused and unassembled condition, and in the original packaging complete with tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All returns and exchanges are subject to our Terms of Use.

What if my order arrives damaged?

In the unlikely event that your item/s arrives in damaged condition, contact us at [email protected]. We’ll send you a replacement ASAP.

Do you charge a restocking fee?

On standard size items, we do not charge restocking fees.

Oversize items are subject to a 20% restocking fee.

Shipping Information

When does my order ship?

Orders are shipped as soon as possible in accordance with the item’s availability as noted on its product page; some products take longer to process for shipping than others.

If you order multiple items, the availability for each of those items may vary, and your items may be processed and shipped separately and may arrive at different times.

For product parts with “Same Day Shipping” availability, orders placed by 1 pm ET will be processed for shipping that day, subject to exceptions.

When will my order arrive?

Your order’s arrival date depends on when the item ships (“item availability”) and the method of shipping you select at checkout.

In calculating estimated order arrival, consider only business days (Saturday, Sunday, or holidays are not shipping days). We, unfortunately, cannot guarantee our carriers’ performance against unexpected delays, especially during the busy holiday shipping season.

What are my shipping options?

Due to the size and weight of the product, we drop ship by freight carrier for each order.