Frequently Asked Questions
How do I track my order?
You will receive a tracking number from us after your order ships. Please check your spam/junk box if you do not receive these emails.
Will I get an e-mail confirmation for my order?
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don’t get a confirmation email, please check your junk mail folder – it will probably be in there; otherwise, shoot us an email and we’ll get you set up.
How do I change or cancel my order?
You may make changes or cancel your order as long as the order has not been processed. Please email us as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.
Terms and Conditions
If you experience problems making a payment through the website please check you have entered your email address, your name, address and particularly your postcode correctly. If you get an error stating your transaction was not authorized we suggest you contact your card issuer. If this still does not resolve the problem please call Customer Service at 954-658-7600. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order when full payment has been received by us and hence a contract between us. Your Invoice will be emailed or included with the goods and you can always access a copy by contacting Customer Service. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a price increase, we will always contact you first to ensure that the price is acceptable. All prices are displayed on our web site excluding all taxes and excluding shipping. Taxes and shipping will be added as appropriate to the items in your shopping cart and the total displayed before you check out.
Shipping And Handling: See our Shipping and Returns policy.
Delivery Schedule: Where possible orders are dispatched next day when in stock via selected delivery service to a continental United States address when an order is received before 3 pm EST. If goods are placed on back order we will inform you. You must inform us within two business days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Individual Product Terms & Conditions: By accepting these terms and conditions you also accept any individual product terms and conditions. Please see product page for more information. Credit Card Security When the order is placed at our website, credit card numbers are encrypted using SSL encryption. Staff are unable to view your card details.
Guarantee: Goods that are received damaged or faulty will be replaced. Please notify us immediately by email or phone if you find the goods damaged upon receipt.